Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at snowled@wp.pl.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at snowled@wp.pl.

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Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

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Exceptions / Non-Returnable Items

Certain types of items cannot be returned. These include, for example, perishable goods (such as food, flowers, or plants), custom products (such as items made through special orders or personalized products), and personal care goods (such as cosmetics).

We also cannot accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

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Exchanges

The fastest way to ensure you receive what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

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14-Day Right of Withdrawal in the European Union

Regardless of the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

As stated above, your item must be in the same condition in which you received it, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

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Refunds

We will notify you once we have received and inspected your return and will inform you whether your refund has been approved or rejected.

If approved, your refund will be automatically processed through your original payment method within 10 business days.

Please note that your bank or credit card provider may also require additional time to process and complete the refund.

If more than 15 business days have passed since your refund was approved, please contact us at snowled@wp.pl.